Virgin Media. Installation of a landline and broadband installation takes approximately 14 days. They then sent me the engineer's. in QuickStart, set up and connections yesterday; Service down since Monday in QuickStart, set up and. The original scheduled date for engineer installation was 21st of February 2023, this was then not met and as Virgin Media failed to provide enough notice, they did provide with compensation. Anyone else have this problem and how was it resolved? We would like to show you a description here but the site won’t allow us. I've not been given any update or have a clue with what happens next. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. Options. Solved: Hi, I've had this issue for a couple of weeks on and off. Have been through all the processes. Total Loss of Service. If you can check th. I’ve tried to book an engineer through the phone number provided multiple times but haven’t had any luck/spoken to a human. Openreach engineer has twice failed to turn up - considering cancelling my contract. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. I trie. TiVo. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. The house is a new build, there's no lead in the paint, no aquarium or anything like that. If though, you don't call us to physically disconnect the landline from your contract/package, you'll continue to be charged for the landline (even if it doesn't work) so this is something to bear in mind as. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Seriously thinking of leaving. Re: Engineer. on 06-02-2023 17:20. Anot. matt. V6. Options. You can wait here for a staff member to take your details and make a new appointment, or phone in to customer service to book again. You can book a technician either by phoning customer support, or waiting for staff to reply here. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. The subsequent investigation into Williams. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. Jay28. in the mean time. Hi, Today, at 4 p. I will pop you over a private message - as I need to confirm some details. Security matters. 15 if we don’t turn up on the promised day of an. Options. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. Our internet now seems fine and I want to cancel the visit, but I cannot. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. I turned up on time, informed the receptionist who I was being intervied by and waited in reception. 3. They told me an engineer would visit on Thursday 2nd. Then, simply click Cancel next to your appointment details on your account dashboard and follow the steps. Hi I applied for virgin media on 28. At the same time I cancelled my virgin TV and broadband service. I've booked for an engineer to come this afternoon. Choose Settings. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. It's great having you on board with us in the Community. Hi. They removed the old radiator but left the new one leant up against the wall (not attached/plumbed in). I'm a Very Insightful Person, I'm here to share. However this tech would cost a one off charge of. Switched to Sky and they've been fine. Hi. 83 per day if we don’t install your services on the promised day until installation’s completed. Told them the websites in questions have no restrictions - they come up in the search engine but won't open. Click the lower link (Share Live Graph) then click generate. I received a booking for an engineer after going through the on line checking process. Options. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. If so, follow the on-screen instructions. I do not work for VM. Now booked again - 5249241. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). Prior to this an appointment was made by Nige. I also had the same problem, engineer no show today for a 1-6pm appointment! Spent ages trying to find a number to call but no luck…We would like to show you a description here but the site won’t allow us. It's a decent yardstick for most circuits. . He also denied virgin use Kier. It’s run through from the basement and is incredibly rusty so I think the best option moving forward is having a virgin media wall socket installed which obviously requires an engineer. The text asked me to reply CHANGE if I - 5338447. - Between 17:10-18:30 - 16x disconnects. They told me an engineer would visit. Re: Engineer appointment is too far. Here, you can see if there are any software updates available. I left it today (tue 30th nov) to see if anyone would phone and they did not. Also thge Hub may not have activated yet onto your account - iy=t can sometimes take an hour or two (so i am told!). My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. I have tried to cancel an engineer re landline problems , my account isn’t showing an engineer hence I cannot cancel I have requested a - 5167679. It's now been 6 weeks of waiting. Reply. I would recommend keeping the conversation to one channel so as not to confuse things. You can book a technician either by phoning customer support, or waiting for staff to reply here. Arranged to work from home with my. How do I get in touch with Virgin media? 0 Kudos Reply. But I’ve chosen Now Broadband for my tenancy. Networking and WiFi. Restart your equipment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. When I tried to call customer services they were useless. Next. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have. you'll get £26. I have a new LG 47LF7700 and Virgin Media Samsung V Box. 08-02-2023 01:51 PM. It ended with an engineer visit and repair. Jowa21. Hello kaneledis. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. A further five days will be needed to connect your broadband. Cable installation. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. Engineer appointment not showing. Ignore all the options and don't press any buttons then you should be placed into a. Eventually got through on the telephone after 30 mins, and the Operator did her best but was clearly untrained, but I did end up with an egineer visit. You can wait on this forum for a VM staff member to respond - which may take a couple of days. Sorry to hear about your missed smart meter appointment. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. VM engineer no-show, Billing team refuse to compensate. I need an engineer to move the Virgin hub to a different part of the house as part of setting up a mesh system. Needless to say, the service was still out 24 hrs later. When I try to make an account online, it says 'opps we've run into a problem'. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. The start up menu didn’t. Options. 25 per day if VM fails to activate the services by 11. My Virgin Media. . Saw a Virgin engineer - 5396795. He didnt even bother trying, just wanted to go home. All the helpdesk staff said was they couldn't get hold of the engineer but have left him a voice mail. The two engineers out of the four, reported the box problem, but obviously it hasn’t been taken seriously,hence the two. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. Looks like lots of other people had the same problem. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. Jan 10, 2019. Options. Once this was recognised by VM then all individual engineer appointments in the area concerned will automatically have been cancelled. My line is down again, my attempt to connect to Hub has failed. . We had the pack sent to us and have attempted to set it up ourselves. TV on the go. 22 along with broadband and TV. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. Current VM broadband only customer. This follows on from an appointment made for last week. In response to Anonymous User's comment. Engineer was supposed to be installing broadband at my mom's between 1 and 6pm but never turned up, what can she do and does she have a - 5196313 - 2Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Basically, a Virgin Media engineer turned up, connected all the cables, left the TV in the start up menu, told my husband to press OK at different stages. I was due to be installed today and the engineer has not turned up. Cannot find details of visit in my account but. Hello, I am trying to book an engineer to do my internet as I choose șelf install, i did everything by the book but it still not working no internet anything. Browse Virgin Media Virgin Media. A repull of the cable will be at the discretion of the technician. 2: A video input fault from the TiVo/V6. 15 credit to your bill. . There may also be a £9. FYI that I do not work for NOW, just a NOW customer trying to help. on 28-10-2022 23:02. 59pm on the date initially confirmed in writing with the customer. Wifi not working after engineer visit. You can find confirmation of the visit via your online account. 1 ACCEPTED SOLUTION. On the day '8th' they sent an email to say my activation date has now changed to the 18th(today) again the Engineer did not show and my fibre still isn't activated. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Cue several months of waiting. Engineer no show. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Turn on and start the Box. on 16-10-2022 19:44. Hi GoMac, Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to book a Technician for an adaptor for our Telephone Switchover, you would receive a letter and and an adaptor once a date for the change has been set up, if you need a technician. 30/1. Virgin Media services are only available in eligible Virgin Media network areas. Still no option to book an Engineer. We’ve just moved into our house and it already had a Virgin media connection. Cancel engineer appt in My Virgin Media App 02-10-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023; Cancellation of Engineer Appointment in My Virgin. Updated: 9:28, 21 Jun 2022 BROADBAND users have been warned they could face a penalty of up to £110 if they make a common mistake. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. in Virgin TV 360 3 hours ago; Moving cable connection to a different wall in Virgin Media: TiVo® service Thursday; TV 360 in Virgin TV 360 2 weeks ago; My 360 box is broken in Virgin TV 360 2 weeks ago; Connection probelms to LG OLED TV in Stream from Virgin Media 2 weeks agoOver past few months my tv repeatedly skips/goes silent for 5 secs. Engineer not turned up. Neighbours have virgin installed and said it was a painful experience to get them to understand. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. on 28-11-2022 20:27. 3 Virgin Media Field Service Engineer interview questions and 3 interview reviews. QuickStart, set up and connections. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. This is a failed installation, call them up and get them to fix it. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. I've been trying to connect the Virgin Media Connect app for a while now with no luck. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. The visit will be viewable in your online account shortly - virg. Engineer no show. Openreach engineer has twice failed to turn up - considering cancelling my contract. 1 ACCEPTED SOLUTION. However after getting off the phone with her. Loads more cancelled installs, loads more promises that its coming, loads of (pointless / nuisance) phone calls and we've finally passed a year from placing the order. 95 setup cost depending on the package. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. At 8-35pm called virgin to explain and have been informed there is a fault in the area however ours is not to do with that, need to send out and engineer- as fault is in the box ok- thats fine however next appointment is. Virgin Media. Hub4 flashing green constantly (modem mode) e. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. This is not fine, this is not normal and Virgin needs to fix this. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Phone line not working since upgrade. Fri 17 Nov 2023 02. on 13-09-2022 15:44. Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. We then had a call last week saying that there were no engineer appointments available and the original date. None of the advisors in India know what they are doing and - 5263894. Hello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. wait here and VM should sort something. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. Give the broadband team a call 0330 041 2460 But if the socket is there and you have the router, it should be straight forward to set up yourself. However, yet again, even though they had rescheduled the appointment to today, 2nd of March 2023, with utmost assurance. Plusnet charges £49. Moving home with Virgin Media. Options. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. After entering the Hub settings, it turned out that the telephony was turned off. Options. Check out the do's and don'ts, in our Community FAQs. Engineer not turned up. Check your account online to see if there is any new visit shown there. 3. The box itself crashes daily and is unable to access. The salary starts at $101,613 per year and goes up to $188,289 per year for the. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. door knocks at 735pm engineer apologising for being late but pitch black and no way could we allow drilling at that time of night also health and safety of the engineer working in the. £29. Mark as. Best,Sorry the self care checks didn't make a difference. That's what I go by anyway. Re: How do you book an engineer. lovett wrote: ». Jowa21. . eg4go to live chat to resolve issues and book engineer. Free interview details posted anonymously by Virgin Media interview candidates. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. It wasn't a very good service anyway - expensive and poor quality compared to other providers. And the range for the position was between $75,000-$95,000. My thinking now is that you bill the Neil Berkett £60. 5 Mbps. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. Been trying to phone now for several days and it gets cut off every single time after waiting 45+ minutes. We would like to show you a description here but the site won’t allow us. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. Automatic compensation is only applied for installation delays when the Virgin Media is at fault. If you are connected via Ethernet cable you may not see this option. Plugged it in, I can make calls out, people can ring in but I can't hear it ringing. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. Non-fault callouts such as this are a £25 fee. 18/10/07 - 13:56 #4. 00 EST 0 It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Hey, Did anyone else get Virgin Media turn up at your. Hi @MurphynBrown. Continous cycle. 33 a day and you’ve been paid £830. I. Are you charged for engineer visits even if the engineer did have to fix the machine. An appointment was booked when I signed up with TalkTalk for today 8am to 1pm but the engineer never turned up. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. I can be working on my laptop and suddenly it disconnects and states - 5243987. We would like to show you a description here but the site won’t allow us. £29. Looking at the service hers it is not showing active. Very Insightful Person. Have you tried the pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 to book a technician install? A VM forum team. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. If so, do it now and just let the VM install run its course. 12. App then says we need an engineer, and. build flat I needed Vodafone to send an engineer out. Non-fault callouts such as this are a £25 fee. on 01-12-2022 10:32. Dan1983. . Account - Mobile. Poor Internet since installation. Speed. £29. Hi, I wanted to check to see if the engineer I booked to resolve my home phone issue is coming today please? I booked the engineer visit - 5340368. Follow these steps to install your virgin Media Broadband, TV and Phone service. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. I told him that I wanted to connect my PC to my Virgin router via ethernet. 5 Virgin Media Software Engineer interview questions and 6 interview reviews. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. They haven't done since they sold the "off-net" business to TalkTalk a few years ago. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. Unfortunately delays caused by 3rd party, such as wayleave and construction works are not eligible for this compensation. Options. You will only have been sent a QuickStart pack if the premises previously had VM. I have read some quite troubling threads on the forum of people seemingly being fobbed off with delay after delay. I do not work for VM. Engineer turned up to install inside the property. The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. . 29/06/07 - 15:54 #1. I had no phone call to say no one will turn up. . 04 per day from the initially agreed installation date until the service went live. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Forum Member. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. Hi, My install needs groundwork completed to get cable to my property, I was told this was happening on both of the stated dates. My Virgin Media broadband is to terminate tomorrow so I w. You can wait on this forum for a VM staff member to respond - which may take a couple of days. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been. However, as Virgin Media Broadband is a very variable service at the moment, their comment about the problems with the intermittent service was very plausible. I was due to be installed today and the engineer has not turned up. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Using your remote control Select Help & Settings on the Home screen. . I placed an installation order on November 28th and went through the direct debit setup and installation date selection. • If you select Change Network Settings > From here, you can change or update your WiFi settings. As the walls were recently painted,. 2. How do you get through to someone - 5376938. Phone line change over. First someone will come to run a cable from the road. I have been having issues with Virgin Media broadband for 2 weeks now. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. Go to solution. Speed17 votes, 13 comments. I called again and was told an engineer was needed but the first available. My hub is upstairs, my landline, 3 phone network starts downstairs. Options. Then find your past comm's from VM where it refers to an installation date where the technician is due to install and activate your equipment and services. See all Test Engineer salaries to learn how this stacks up in the market. Absolute joke of a company. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. #1 Virgin UK phone support said there was no fault in the area and they would call an engineer #2 Engineer arrived, said there was a fault in the area so did not take a look at my equipment, basically just told me it was oversubscribed in my area and due to everyone working at home and nothing could be done. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. I was sent landline adapter for the switch over date. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Hi I hope you can help. Networking and WiFi. I reset the hub after the update and since then I have had no home phone. Jowa21. Cheers, Ryan. Engineer didn't turn up. If you don't mind, I will need to send you a private message to pass security. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. To view this please sign in to My Virgin Media here: My VM. I quickly turned it down because I did not want to take such a significant pay cut. Turn on your TV and get connected. Register or sign in to My Virgin Media at virginmedia. Options. A virgin media engineer made a mess of my wall during installation. 15 if we don’t turn up on the promised day of an. Repairs and servicing of Virgin Media equipment come at no extra cost. Joining in. Forum Member. Otherwise - explain the issues you're having on this forum and others can advise, VM. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. Called service, they said 2nd line would contact me in an hour from 7:15pm.